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Delivery

My products are sent via La Poste and are tracked. The cost of shipping is calculated at checkout and based on the weight of the order. Postage for posters is inclusive of delivery charges and may use a different carrier.

I re-use packaging as much as possible, so you may receive your order in a recycled packet or envelope.

RETURNS

Please get in touch within 14 days of receiving your product using our contact form on the Kiki Wood Design contact page to request a return (you will need to provide your order number and email address so that we can locate your order).

Once we’ve confirmed your item is eligible for return, return postage must be covered by you and we recommend that you use a tracked service as it is your responsibility to ensure the item arrives safely back with us. Please make sure your details are included with the return (including your order number, your name and your address).
For your return to be accepted, we must receive the returned item within 28 days of when it was first received by you.
Once we receive the returned item, a refund will be issued to your original payment method within 14 days. Once the refund has been made, please allow up to seven days for the refund to appear in your account or to show on your statement. Original delivery fees will not be refunded.
You will then receive an email to confirm that your refund has been processed.
Damaged or used goods will not be refunded